Fast support and perfect treatment. I highly recommend!
I took several accessories (graters and juicer) = they are perfect. FYI the after-sales service is perfect and also serious.
Quality and very useful products to complete the use of the Thermomix®. My kitchen is better equipped without being more cluttered! Fast shipping, very responsive customer service to answer questions.
Frequently Asked Questions
If you cannot find the answer to your question here, please do not hesitate to contact us and we will be happy to help you.
Currently, due to specific logistical constraints linked to the importation of accessories from France, we are not able to carry out a traditional sale in Canada. Pre-ordering is therefore our preferred method to ensure that our Canadian customers can obtain these accessories without waiting for a regular sales system to be set up. By pre-ordering, you are guaranteed to receive your accessory as soon as it is available in Canada.
Are pre-order accessories different from those sold in France?
No, these are the same accessories as those available in France. However, not all accessories may be available for pre-order in Canada.
When will I receive my order?
We will endeavor to ship pre-ordered accessories as soon as they arrive in Canada. You will be notified by email when your order is shipped. We guarantee that all pre-orders will arrive before the Christmas holidays.
When will I be charged?
Your account will be debited as soon as you finalize the pre-order.
Can I cancel my pre-order?
Yes, you can cancel your pre-order at any time before your product ships. Please see our cancellation policy for further details.